Terms of service

Last Updated: July 15th 2026

Welcome to Cleaning Supplies Direct. These Terms of Service govern your access to and use of our website, products, and services. By using this website or placing an order, you agree to comply with these Terms of Service.

If you do not agree with these terms, please do not use our website.

1. About Us

Cleaning Supplies Direct is a trading name of Janitorial Warehouse Limited. We are a UK supplier of professional cleaning, hygiene, janitorial, washroom, catering, and workplace products. We supply businesses, organisations, and domestic customers throughout the United Kingdom with high-quality products from trusted brands at competitive prices.

Our aim is to provide reliable products, excellent customer service, and fast, dependable delivery to help keep workplaces, commercial premises, and homes clean, safe, and hygienic.

Website: www.cleaningsuppliesdirect.co.uk

VAT Registration Number: GB189850940

2. Website Use

By using this website, you agree:

  • To use the website lawfully and responsibly

  • Not to misuse or interfere with website functionality or security

  • Not to attempt unauthorised access to systems or data

  • Not to use automated systems or scraping tools without permission

We reserve the right to restrict or terminate access where misuse is identified.

3. Products & Services

We aim to ensure all product descriptions, images, pricing, and availability information are accurate. However:

  • Product images are for illustrative purposes only

  • Packaging and product appearance may vary

  • Product specifications and availability may change without notice

  • Errors or omissions may occasionally occur

We reserve the right to correct errors and cancel affected orders if necessary.

4. Orders & Acceptance

Placing an order does not guarantee acceptance.

All orders are:

  • Subject to product availability

  • Subject to payment authorisation

  • Subject to review and acceptance by Cleaning Supplies Direct

We reserve the right to:

  • Refuse or cancel orders

  • Limit quantities

  • Restrict sales where misuse or fraud is suspected

If payment has already been taken for a cancelled order, a refund will be issued.

5. Pricing & Payment

  • Prices are displayed in GBP (£) unless stated otherwise

  • VAT may apply where applicable

  • Prices may change before an order has been accepted.

  • Payment must be received before goods are dispatched

Payments are processed securely through trusted third-party payment providers.

6. Shipping & Delivery

Delivery times are estimates only and are not guaranteed.

Cleaning Supplies Direct is not liable for delays caused by:

  • Courier services

  • Weather conditions

  • Supply chain disruptions

  • Circumstances beyond our reasonable control

Customers are responsible for providing accurate delivery information.

Please refer to our Shipping Policy for additional details.

7. Returns & Refunds

Returns and refunds are handled in accordance with our Returns & Refunds Policy.

Certain products may be non-returnable for hygiene or safety reasons.

Nothing in these Terms affects your statutory consumer rights under UK law.

8. Product Safety & Use

Customers are responsible for:

  • Using products safely and according to manufacturer instructions

  • Following all health and safety guidance

  • Correct handling and storage of chemicals and cleaning equipment

  • Using appropriate protective equipment where necessary

Cleaning Supplies Direct is not responsible for damage or injury resulting from the misuse of products or failure to follow the manufacturer's instructions.

9. Intellectual Property

All website content, including:

  • Logos

  • Product descriptions

  • Images

  • Graphics

  • Website design

  • Text and branding

remains the property of Cleaning Supplies Direct or its licensors.

No content may be copied, reproduced or distributed without our prior written permission except where permitted by law.

10. Limitation of Liability

To the fullest extent permitted by law:

  • Cleaning Supplies Direct shall not be liable for indirect, incidental, or consequential losses

  • Our total liability relating to any order shall not exceed the amount paid for the relevant products

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot legally be excluded

11. Privacy & Cookies

Your use of this website is also governed by our:

  • Privacy Policy

  • Cookie Policy

Please review these policies for information about how we collect and use personal data.

12. Third-Party Links

Our website may contain links to third-party websites for convenience. Cleaning Supplies Direct is not responsible for the content, policies, or practices of external websites.

13. Changes to These Terms

We reserve the right to amend or update these Terms of Service at any time.

Any updates will take effect once published on this website.

Continued use of the website after changes are posted constitutes acceptance of the updated terms.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in relation to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

For any questions regarding these Terms of Service, please contact:

Cleaning Supplies Direct
Website: www.cleaningsuppliesdirect.co.uk
Email: sales@cleaningsuppliesdirect.co.uk
Phone: 01582 848521
Address: Unit 6, Urban Hive, Luton Enterprise Park, Sundon Park Road, Luton. LU3 3GU.