Shipping policy

Last Updated: July 15th 2026

Cleaning Supplies Direct

At Cleaning Supplies Direct, we aim to provide fast, reliable, and efficient delivery services for all orders across the United Kingdom.

This Shipping Policy explains how orders are processed, dispatched, and delivered.

1. Order Processing

  • Orders are processed during normal business hours, Monday to Friday, excluding public holidays.

  • We aim to dispatch orders as quickly as possible after payment has been received.

  • Orders placed outside business hours may be processed on the next working day.

Please note that processing times may vary during busy periods, promotional events, or due to supplier availability.

2. Delivery Areas

We currently deliver to most mainland UK addresses.

At present, we are unable to deliver to:

  • Northern Ireland (BT postcodes)
  • Republic of Ireland
  • Isle of Man (IM postcodes)
  • Jersey (JE postcodes)
  • Guernsey (GY postcodes)

Deliveries to the following remote areas may be subject to an additional delivery charge:

  • Scottish Highlands & Islands
  • Isle of Wight (PO30–PO41)
  • Isles of Scilly (TR21–TR25)

If an additional delivery charge applies, we will contact you before processing your order. You will have the option to accept the additional charge or cancel your order for a full refund.

We are currently updating our delivery system to provide accurate shipping costs for these areas automatically.

3. Delivery Times

Estimated delivery times are provided for guidance only and are not guaranteed.

Typical delivery timeframes:

  • Most in-stock orders are delivered within 2–5 working days.

  • Larger equipment or pallet deliveries may take longer

Delivery times may be affected by:

  • Courier delays

  • Weather conditions

  • Stock availability

  • Public holidays

  • Circumstances outside our control

4. Shipping Costs

Standard delivery is £8.50 + VAT on orders under £100 (excluding VAT).

Orders over £100 (excluding VAT) qualify for free standard delivery to eligible mainland UK addresses.

Additional charges may apply for certain remote locations or specialist deliveries.

Any additional charges will be confirmed before your order is processed.

5. Tracking Information

Where available, tracking details may be provided once your order has been dispatched.

Tracking updates are provided by third-party courier services and may vary depending on the delivery method used.

6. Large, Heavy, or Hazardous Goods

Some products, including:

  • Large cleaning machines

  • Pallet deliveries

  • Hazardous chemicals

may require specialist delivery services and longer delivery times.

Additional delivery restrictions or charges may apply for these items.

7. Delivery Responsibilities

Customers are responsible for:

  • Providing accurate delivery information

  • Ensuring access is available for delivery

  • Inspecting deliveries upon arrival where possible

Cleaning Supplies Direct is not responsible for delays or failed deliveries caused by incorrect address details or unavailable recipients.

8. Damaged or Missing Deliveries

If your order arrives damaged or items are missing, please contact us as soon as possible after delivery.

Please provide:

  • Your order number

  • Details of the issue

  • Photographs where possible

We will work with the courier and arrange an appropriate resolution where applicable.

9. Failed Deliveries & Returned Orders

If delivery is unsuccessful due to:

  • Incorrect address details

  • Failure to accept delivery

  • Failure to arrange re-delivery

Additional delivery charges may apply if a parcel needs to be re-delivered because of an incorrect address or because delivery could not be completed.

10. Delays Beyond Our Control

While we aim to meet estimated delivery times, Cleaning Supplies Direct shall not be liable for delays caused by circumstances outside our reasonable control, including:

  • Courier disruptions

  • Severe weather

  • Industrial action

  • Supply chain issues

  • Force majeure events

11. Contact Us

For shipping or delivery enquiries, please contact:

Cleaning Supplies Direct
Website: www.cleaningsuppliesdirect.co.uk
Email: sales@cleaningsuppliesdirect.co.uk
Phone: 01582 848521
Address: Unit 6, Urban Hive, Luton Enterprise Park, Sundon Park Road, Luton. LU3 3GU.